IT Management

Using Report Writers or Coding C Programs to Generate Reports

I had an interesting discussion with one of my colleague today. His believe is that we shouldn’t use report writers to generate reports and use a task scheduler to run the report writer. Instead, his preference would be to write a C program for each report required. If it is continuously generating data feed to


OTRS – The Best Open Source Helpdesk System

Having searched, installed and trialled many freely available open source Helpdesk systems and played around with demonstrations of many commercial Helpdesk systems, I must say OTRS came out on top among all the trialled open source and commercial systems. However, I must warn you that OTRS is not a simple system that could easily test